Digi Customer Story

Digi creates a governed home for technical resources

With KNVEY, Digi supports searchable resources for technical audiences and direct publishing with operational control. For teams evaluating enterprise content management ecm software, the story shows how a governed foundation can help keep information current for customers and partners.

Request a Demo

Governed Technical Resource Operations

Self-service publishing without specialist bottlenecks

Digi, an IoT technology company supporting more than 200 product lines, enabled support and marketing teams to update technical assets directly. For leaders evaluating enterprise content management system software, governance for technical resource delivery supports findability while keeping teams accountable.

Approximately 93% less time finding support assets More than 97% shorter asset-deployment time More than 80% fewer asset-search-related calls Built for high-volume technical-resource access

Technical Resource Delivery Challenge

When technical resources were hard to publish and harder to find

Digi International supports connected-product customers and reseller partners across a broad IoT portfolio. At this scale, technical resources trapped in specialist workflows created delays for the teams responsible for keeping information available and current.

Scale 10,000+ support assets Customers needed technical documentation and support resources across more than 200 product lines. Partner access 5,000+ marketing assets Reseller partners needed marketing and pre-launch materials to prepare for product releases. Publishing dependency One or two specialist publishers Approved assets depended on a small group with the knowledge required to move materials live. Discovery burden Search often became a support request Customers could spend approximately seven minutes searching before asking a representative to help locate an asset.

Connected Content Experience

KNVEY Sites and Hubs in practice
for technical-resource access

Digi uses KNVEY Sites, Hubs, and Origin as connected components for customer support and partner marketing. Together, they make technical resources easier to discover and maintain while keeping assets and publishing activity grounded in governed content operations.

For teams evaluating software enterprise content management, Digi’s deployment illustrates how a shared knowledge foundation can support public and partner-facing experiences without treating each channel as a separate content store.

Implementation Workflow And Ecosystem

From governed resources to connected access

Digi deployed KNVEY Sites, Hubs, and Origin as a self-hosted knowledge foundation, giving support and marketing teams a controlled way to manage resources, prepare them for search, and deliver them to customers and partners.

Move resource management into Origin Customer-support and marketing teams upload and maintain technical resources and partner marketing materials directly in KNVEY Origin, replacing Digi’s prior proprietary asset system.

Prepare resources for search Teams apply taxonomy to assets, while uploaded documents undergo text analysis so audiences can search within the information they need.

Manage governed publishing Responsible teams manage publication through connected workflows for direct publishing, reducing reliance on the specialist process that previously routed assets through Jira assignments.

Deliver through Sites and Hubs Digi delivers its public support destination through KNVEY Sites, while KNVEY Hubs provides governed access to technical information and partner marketing resources.

Connect partner sign-in NetSuite login access for partners works within KNVEY Hubs, where returning users can save favorites. Digi maintains self-hosting control within the existing ecosystem.

A practical enterprise evaluation

Explore a governed model for technical-resource delivery

Digi provides a reusable lesson for similar teams: technical resources are more useful when the people closest to the information can maintain and deliver them within clear operational controls.

Request a Demo

Talk to an Architect